Apple is updating the wording for iCloud Private Relay issues in the latest iOS 15.3 beta, clarifying that issues with the service can be an inadvertently disabled setting and not issues with a customer’s specific wireless carrier, via MacRumors.
The old post put the blame for the failure of iCloud Private Relay on the shoulders of mobile operators.
Private Relay is disabled for your cellular plan. Your mobile plan does not support iCloud Private Relay. With iCloud Private Relay turned off, this network can track your internet activity and won’t hide your IP address from known trackers or websites.
Unsurprisingly, that wording sparked confusion earlier this week when customers couldn’t get iCloud Private Relay to work on cellular connections. The problem, at least according to T-Mobile, was actually at Apple’s end: It seems that the company’s recent iOS 15.2 update inadvertently disabled Private Relay for cellular data, not that T-Mobile, AT&T, and Verizon suddenly the function of working on their networks. The new wording makes it a bit clearer that the issue may be an inadvertently toggled setting elsewhere in iOS and not a mobile company issue:
Private Relay is disabled for your cellular plan. Private Relay is either not supported by your cellular plan or is disabled in Cellular Settings. With Private Relay turned off, this network can track your internet activity and won’t hide your IP address from known trackers or websites.
Apple also updated its iCloud Private Relay support document today to clarify that customers may not be able to use the feature if they disable the “Restrict IP address” switch for specific Wi-Fi or cellular networks, along with how to resolve that issue. on their devices.
Hopefully, the new support document, clarified language from Apple, and confirmations from all three major US carriers will be enough to put this week’s confusion over iCloud Private Relay behind everyone. Since the service is technically still in beta, it’s probably a good thing that Apple is now fixing the bugs before enabling the service by default.